LIMS Support

Reliable Support, just as you need it

We offer support concepts for up2LIMS and SampleManager LIMS™, both for the basic systems as well as individual configurations and customizations for our customers. Our dedicated support team is always on hand to ensure the smooth and efficient operation of your LIMS.

> Access to the Support Center

Focused on your LIMS Project

We are your reliable partner in your digital journey

Your LIMS Support from a Single Source

We offer you comprehensive support concepts for up2LIMS and SampleManager LIMS™ – both for basic systems and for individual configurations. We focus on personal service instead of an anonymous hotline. Our support portfolio includes:

Personal Support
Direct first Level Support
Fixed Contact Person
Individual Support
Technical Services
Quick Problem Diagnosis and Solution
Proactive System Maintenance
Upgrade Consulting
Flexible Availability
Support during Business Hours
Extended Support Times as required
Response Times by Arrangement

LIMS workshop from up to data with our unique concept

Rapid Assistance and proactive Support

The comprehensive support service offers you the security you need for the daily operation of your LIMS. Our experienced support team will be on hand quickly when you need help – be it with technical questions, problem solving or suggestions for optimizing your up2LIMS or SampleManager LIMS™. We offer different levels of support to meet your specific needs, from standard business hours support to 24/7 availability. In addition to reactive support, we also offer proactive maintenance and regular system checks to identify and resolve potential problems at an early stage.